Scusi connects diners and restaurants through private, honest feedback. Diners share what they really think. Restaurants act on it. Everyone eats better.
Scan a QR code at the table or find the restaurant in the Scusi app. Rate food, service, atmosphere. Tag specific dishes. Add a comment. Takes 20 seconds — and it's completely private.
Venues receive a weekly summary of what's working and what needs focus. No public reviews, no internet star ratings — just honest, private feedback delivered directly to the team.
When a restaurant acts on feedback, diners see exactly what changed next time they use Scusi. Their voice mattered. The restaurant got better. Everyone wins.
Public reviews don't change anything. They sit on the internet while the restaurant never sees them. Scusi is different — feedback goes straight to the people who can actually do something about it. Privately.
And Scusi learns what each diner loves. Saturday brunch spots. Date night picks. Casual drinks with friends. The more feedback diners leave, the better Scusi gets at helping them find exactly the right place for the occasion.
Feedback goes directly to the restaurant team — not onto the internet. No public ratings, no star scores online. Diners are honest because it's private.
When a restaurant acts on feedback, the diner sees exactly what changed. That slow lunch service? Fixed. That missing side dish? Added. Real impact.
Scusi learns each diner's preferences over time. Looking for the perfect date night? A casual Saturday brunch? Drinks after work? Scusi recommends places based on what each diner actually enjoys — not what's most popular.
Quick rates earn +40 XP. Detailed feedback earns +120 XP. New venues earn bonus XP. Diners level up, unlock badges, and access exclusive offers from their favourite restaurants.
Weekly summaries break down what's working and what's not — specific dishes, service patterns, atmosphere feedback. The information venues need to make high-value customer service decisions.
Critical feedback is essential for improvement, but damaging when public. Scusi gives venues the honest information they need without risking it being displayed online for everyone to see.
When venues act on feedback, their customers see it. This builds trust, drives return visits, and encourages more feedback — a cycle that keeps improving the experience.
Diners tag the specific dishes they had. Venues see exactly which menu items are getting praised and which need attention — down to the individual item.
QR codes, table cards, and a proven staff engagement system delivered to the venue. Set up in minutes, feedback flowing the same week.
Scusi's growing community of local food lovers are actively incentivised to leave honest feedback. More data, more often, more actionable than waiting for a Google Review.
Scusi is live in Tauranga. Free for diners. Free for founding venues.